Chamber Business of the Week
Article and photo by Abby Hess, Quill Staff Writer
GREATER WEST PLAINS AREA CHAMBER OF COMMERCE BUSINESS OF THE WEEK
SMS Technologies: ‘We try to do it right the first time’
About eight years ago, Byron Stuart, then information technologies (IT) director for the Willow Springs School District, started doing odd jobs on the side, helping people repair phones and offering basic technology support.
The requests for help kept adding up until he realized he could turn it into an enterprise, he recalled. On Nov. 11, 2011, he said, he launched SMS Technologies LLC. Soon after, he moved his home office to the Ozarks Small Business Incubator (OzSBI) to become one of OzSBI’s first clients and hired his first employee.
In 2014, SMS Technologies landed the company’s first solid account, Stuart wrote on the company’s website. It was a big project: Physical Therapy Specialists needed an entire network upgrade. From that moment, the company’s reputation grew exponentially.
“We started landing more customers than we ever could have imagined,” Stuart wrote. “We relied on word of mouth to let our business grow and we still do today.”
By 2016, the business had grown enough to move to its current location, 1504 Imperial Drive in West Plains. In April of that year, the company joined the Greater West Plains Area Chamber of Commerce. In 2017, Quill readers voted SMS Technologies Best Small Business in the Best of the Best Reader’s Choice Awards and in 2018, they voted the company Best Computer Repair Shop.
He said he thinks several factors have helped the company keep the majority of its longest-term clients, not the least of which are personality and experience.
“We have training and specific skill sets and I think that is why we are successful,” said Stuart.
“Locally, we stand out because of our personality,” he said, noting SMS Technologies’ staff of four doesn’t quite live up to the stereotype of IT workers — nerdy, socially awkward misfits.
“We’re just really personable,” he said. More than being well-trained and likable, Stuart said, the staff has a work ethic customers trust.
“We just try to do it right the first time,” he said.
In addition to Stuart, a veteran of the U.S. Air Force with 23 years of service under his belt, SMS Technologies employs office manager Sandy Rector, field technician Dustin Miller and bench technician Adam Carter.
“We specialize in business solutions and business enterprises from website services all the way to surveillance,” said Stuart. But while that may be the company’s area of specialty, its staff’s expertise extends to “anything technology related.” That includes Wi-Fi installation, antivirus support, cloud backup services and phone, tablet and laptop repair.
Business hours are from 9 a.m. to 5 p.m. Mondays through Fridays. To learn more about the company follow @SMStechnologiesLLC on Facebook, visit www.sms-techs.com online or call 893-0767.