Chamber Business of the Week
BY MARY NICHOLAS
American Home Care has been chosen to be recognized by the West Plains Chamber of Commerce as the Business of the Week.
“We are excited and honored,” said Jane McNear, branch director of American Home Care. “We try to give back to our community and participate in community events and we are thrilled to receive this distinction.”
American Home Care is an in-home services and consumer-directed services provider. These services are funded primarily through Medicaid and Veteran’s Administration. The staff works directly with these funders to follow the person-centered care plan developed by Division of Senior Services and Disabilities or the Veteran’s Administration. Some insurances and private pay funding are accepted as well.
“Our mission is to serve clients in the least restrictive environment to provide support of the activities of daily living in order to help the client remain as independent within their home and community for as long as possible,” explained McNear. “We believe we have a sacred commitment to this mission as we provide one-on-one personalized care directly to the client in their home.”
Specific services that are provided by the business include homemaker services such as cleaning, laundry, errands and shopping; personal care services such as bathing, grooming and meal preparation; respite services such as general supervision and oversight of the client when the family caregiver needs a respite; advanced personal care services which include personal hygiene for catheters, ostomies, colostomies, passive range of motion and medications; and consumer-directed services such as personal care and essential transportation.
American Home Care began business 30 years ago in 1987. The West Plains office was established in 1992 and was located on Porter Wagoner Boulevard. In 2001, the business, owned by Ron Barnes and Larry Campbell, merged with Missouri Home Care. This merger allowed for provision on in-home services in all 114 Missouri counties. Later, Harden Health Care purchased the two merged companies and after several years, Gentiva Health Care purchased the company.
In 2015, American Home Care was acquired by Kindred at Home. Kindred at Home covers 46 states and offers in-home services, consumer-directed services, home health, hospice and rehab services.
In September of this year, American Home Care will rebrand its name to Kindred at Home. Staff, location and phone numbers will remain the same and service delivery will not change.
American Home Care in West Plains employs eight administrative staff including the branch director, two resource registered nurses, four staffing coordinators and one receptionist; 10 field nurses who provide skin monitoring, medication set-ups and diabetic nail care to clients in their homes; and 120 personal care attendants who provide personal care, homemaker and respite services to 418 clients who receive these in-home services in their home. Across the state, American Home Care employs 80 administrative and support staff, 45 nursing staff and 850 personal care attendants.
“We have great staff at American Home Care who really embrace our mission and the sacred responsibility of caring for others in their home so that they may safely be independent at home for as long as possible,” said McNear. “Home care is our passion.”
In this line of work, McNear said, it’s not uncommon for our caregivers to be the only visitors in some of our clients’ daily lives. There’s a close relationship and bond there. During the recent flood, said McNear, one of their employees waded through waist-deep water to reach a client and ensure their safety.
“Almost all of our staff are ‘locals’” McNear said, “and know and love the community and this beautiful part of Missouri. We enjoy working with the various referral sources – DSDS, VA, physicians, discharge planners and just people who walk in our door looking for help for their loved ones. It’s a very rewarding experience to be able to help others and that’s what we do, every day.”
American Home Care located at 812 Kentucky Avenue in West Plains and is open from 8 a.m. to 5 p.m. Mondays through Fridays. It also offers an on-call service that is utilized for after-hours calls and holidays. For more information on the business, its website can be accessed through www.kindredathome.com. The local number for American Home Care is 255-0753.